Make a withdrawal or claim
Withdrawals and claims
To access your funds, you'll need to request a withdrawal or make a claim against your policy. There are several ways to do this, depending on the type of policy you hold with us.
For unit-linked policies
Once a request is received, it will be processed after the next unit price update. For example, if a request is received on Tuesday, it will be processed following the unit price update on the next Monday. Please allow a few additional days for the funds to reach your bank account.
Type of policy
We manage a wide range of policies, if you're unsure about the type of cover you have, please don't hesitate to contact us. A member of our customer service team will be happy to assist you.
Important: Child Trust Fund account withdrawals
If your request relates to a Child Trust Fund withdrawal, this should be done through our secure online CTF portal. If you don’t yet have access, you can register quickly and easily.
If you need help with the portal or have any questions about withdrawing from your policy, please visit our dedicated Child Trust Fund page for more information.
Access CTF portal
Request withdrawal or make a claim
Please use this form to request a withdrawal or submit a claim. Ensure all required fields are completed accurately to avoid delays in processing. If you need assistance, please contact our support team before submitting.
Required Field*
Need help?
Email us
Send us an email at insure@unitymutual.co.uk
Customer centre
Take a look at our customer centre